Terms and Conditions

  • Guests agree to observe utmost consideration and respect to other guests and The Haystack’s property rights.
  • No smoking and pets allowed in our apartments.
  • The Haystack reserves the right to terminate accommodation at any time and refund applicable pro-rata balance.
  • Check-out time is by 10h00. Late check-out requests can only be entertained on day of departure and at the sole discretion of management. Unauthorised late check-out will incur a cost equivalent to the daily apartment rack rate.
  • All breakages, damages and missing/lost property in the apartments attributable to guests will be charged.
  • No weapons allowed on the property.
  • No drugs or prohibited substances/items allowed on our premises or in any of the apartments.
  • The Haystack is not responsible for the loss of any guest’s items in the apartments and safes are to be used for safekeeping of valuables.
  • The Haystack strives to ensure that all advertised facilities and amenities are available but holds itself harmless for instances of temporary unavailability. The Haystack takes no responsibility for usage of Internet facilities by guests.
  • All facilities provided are for normal use and The Haystack reserves the discretion to limit use to prevent abuse and misuse.
  • The Haystack accepts no obligations whatsoever to guests beyond agreed check-out time and date.
  • Guests are only allowed into the apartments if accommodation is paid for. The Haystack reserves the right to recover any losses arising from fraudulent payments. Extension of initial stay is subject to availability and prior payment.
  • The Haystack accepts no liability whatsoever arising from guests not vacating its premises upon termination of accommodation.